FAQ

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Order & Return

We only accept VISA, Mastercard, AmericanExpress, JCB, PayPal at this time, but we will accept more payment methods in the future.

Please contact us to do changes directly or help you cancel the order.

We will send you the reconfirmation email within 24 hours. We will proceed it if we don't get your reply in 48 hours.<

We provide a two-year limited warranty on motors, remotes and a long-term complimentary technical support. To extend your coverage further, you can purchase our "Extended Motor Service" in custom option.

Yes. You can visit the "Sample" page.
It is not required for you to order samples, but it is the best way for you to verify the actual colors and textures, and to get a feel for how they’ll look in your home space. Plus, it’s FREE.

Shipping & Delivery

Yes, you can. After placing the order we send you an order confirmation e-mail. Once your order has shipped we’ll send you the tracking information.

We offer free shipping throughout the United States

Yes.It's allowed to contact us to change the delivery address before the order is dispatched.
*However, once an order is shipped from our warehouse, the delivery address cannot be changed

Please refer to Detailed Shipping Policy.

Presale

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